Get the technical support you need. Submit a ticket online for the fastest response, or reach out to our team directly.
Stay ahead of the curve. Access the latest enterprise AI tools, usage frameworks, and data security guidelines exclusively curated for ACES faculty and staff.
Explore AI ResourcesThe fastest way to get help. Provide your details, location, and screenshots so our analysts can assist you immediately.
Online Support FormDownload our secure remote support client so an ACES IT analyst can view your screen and troubleshoot your device directly.
Need technology tools for your next meeting, conference, or event? Request event assistance or equipment rentals from our team.
View Equipment ServicesLocation: Gerald Thomas Hall, Room 174
Hours: Monday – Friday, 8:00 AM – 12:00 PM & 1:00 PM – 5:00 PM
The ACES Information Technology Help Desk is an excellent place to begin with technology-related questions, training requests, or tech support for ACES faculty and staff. A help request begins at the Help Desk and is then assigned to the appropriate analyst to ensure timely resolution.
In addition to our central team, all ACES on and off-campus offices are supported by our System Analysts. We call them our road warriors—they can remote into your computer instantly or hit the road if an on-site visit is needed to resolve your technical issue.
We also provide information on technology tools and resources available to you in planning your next meeting or conference. Whether you need a program website, online registration information, or marketing tools, we are here to assist you.
Get the technical support you need. Submit a ticket online for the fastest response, or reach out to our team directly.
Online Support Request Form
